Investing in technology can be difficult for a small business.? Not only is the up-front expense of new technology difficult to justify when you have a limited budget.? The teething problems of being an early adopter can be crippling to a small business ? especially one which has a relatively small tech team.? Caution is a good idea when evaluating some new technologies, but fixed mobile convergence is one area that is reaching maturity, and has a lot to offer for businesses of all sizes.
What is Fixed Mobile Convergence?
Fixed mobile convergence is the term used for having a telecoms package that allows voice, video and data services to be accessed from both your fixed lines and mobile devices. Fixed mobile convergence is useful because it ensures that your employees are reachable wherever they are, and that they can access essential information without having to return to the office.
It?s easy to dismiss it ?by saying ?can?t you just forward you calls to voicemail when you?re out of the office?? The service does far more than just forwarding, however.? When it is set up correctly, it offers a seamless experience.? The user does not need to know (or care) how their data is being transmitted.? They can move around and have their device automatically use the most appropriate communication method for their current location.? No more messing with WiFi logins or enabling and disabling various applications depending on what connection you are using ? your device will simply work.
Always in Contact
The ability to stay in touch with your customers no matter where you are is invaluable if you or your key personnel do a lot of traveling.? A few years ago, it was acceptable to go ?off grid? for a little while if you were travelling to a major conference or trade show.? Today, clients, suppliers and even consumers expect people to be reachable no matter where they are.
Not only does it ensure that you?re able to answer important calls and access essential data while you?re on the move, it also gives you something of a marketing edge.? If you?re doing something interesting at a conference ? why not spread the word properly by sharing videos, audio recordings or detailed blog posts, instead of just relying on Twitter?
Fixed mobile convergence saves you time and money, and ensures that consumers get the same quality of service and the same level of contact with you no matter where you are at the time. The technology frees you from excessive and unnecessary data costs, and puts you in control.? If you want to pull out your smartphone and check your email while you?re waiting at the airport gate for your plane, you can.? If you?re sat down at a desk in a coffee shop and would rather use a device with a bigger screen, you can do that instead ? using your phone as a WiFi hotspot if necessary. The choice is back in your hands.
Source: http://www.allinnews.org/business/small-businesses-implement-fixed-mobile-convergence/
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